FAQ’s

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Frequently Asked Questions

 

If you have any more questions but you don’t see the answer below, please contact the Mmmarvellous team. We will answer your question, and can add the question to this page.

[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class=”faq_custom_container”][vc_column][qodef_accordion style=”accordion” el_class=”faq_custom”][qodef_accordion_tab title=” What type of cleaning companies are there?” title_tag=”h4″][vc_column_text]

  • private cleaner can be selected to create a 1:1 relationship. Whilst a private person may be a competent cleaner, they may not be trained as a professional cleaner, they may not be knowledgeable about professional cleaning systems or understand rotational cleaning.
  • cleaning company can be selected to give you fixed services at fixed intervals. This may be according to their rota and not yours.
  • cleaning agency/company will find, vet and manage your cleaner for you. They will work with you for a flexible solution for you and your home. If your regular cleaner is unavailable, then the agency will allocate a deputy cleaner for you.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What time is the office open?” title_tag=”h4″][vc_column_text]Our office is open from 9am – 5pm Monday through Friday.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What should you look for in a cleaning company?” title_tag=”h4″][vc_column_text]When choosing a cleaning company you should choose one who:

  • Recruits staff using a vetting process & meets them in person.
  • The management fees and the cleaning fees should be fair, transparent and stated in agreement provided to you.
  • Has been in business for some time and has a good reputation which can be confirmed by reviews.
  • Has insurance cover.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What should I look for in a cleaning company?” title_tag=”h4″][vc_column_text]When choosing a cleaning company you should choose one who:

  • Recruits staff using a vetting process & meets them in person.
  • The agency fees and the cleaning fees should be fair and separated on the paperwork provided to you.
  • Has been in business for some time and has a good reputation which can be confirmed by reviews.
  • Has insurance cover.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What makes Mmmarvellous different to other cleaning companies?” title_tag=”h4″][vc_column_text]

  • All housekeepers are met in the real world and not vetted online and over the phone.  They attend our Induction Course at the office and we then visit them at their own home.
  • Regular spot checks are conducted on all homes whilst the housekeeper is working.
  • Our other services such as window, carpet, mattress and communal cleaning are carried out by our own employee and not sub-contracted to another firm or private person to conduct the work.
  • You met the office team and deal with people who care about your home.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What level of service should I expect?” title_tag=”h4″][vc_column_text]A high standard of overall cleaning and customer service.

  • Where you, your family and your home and family is treated with care and respect.
  • Where the cleaning tasks are agreed.
  • Communicate regularly and as and when required.
  • A quality service at a reasonable price.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What kinds of people do your home cleaning?” title_tag=”h4″][vc_column_text]Cleaners come from all walks of life, there isn’t a stereotypical image to present.

  • Some cleaners work because they are good at cleaning.
  • Some cleaners work because they enjoy the flexibility of part-time work.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What kinds of people clean homes?” title_tag=”h4″][vc_column_text]Cleaners come from all walks of life, there isn’t a stereotypical image to present.

  • Some cleaners work because they are good at cleaning
  • Some enjoy the flexibility of working hours
  • Others have children and working close to home/school, makes it ideal for their situation.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What is the cost of window cleaning?” title_tag=”h4″][vc_column_text]Quotation for windows, gutters and conservatories is carried out free of charge by the operators. Price depends on the current state of the windows plus how often you will be wanting your windows cleaned. You can request a free no obligation quote by completing the request form, click here.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What is the cost of these services?” title_tag=”h4″][vc_column_text]Paul & Ben who operate under the name of BLC cleaning, prefer to see your property first to assess the current condition of windows and discuss your requirements. They will provide you with a price for either one off cleaning or regular cleaning.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What is the cost of having a regular cleaner?” title_tag=”h4″][vc_column_text]The price is based on an hourly rate depending on your postcode, please click here to use our calculator to see the actual price.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What is the cost of carpet, mattress and upholstery cleaning?” title_tag=”h4″][vc_column_text]Our operators will only charge you for the amount of actual cleaning they do, it’s not based on a price per room which can cost you more than it actually should. You can obtain an estimate for this work by clicking here.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What is Ad-hoc cleaning services?” title_tag=”h4″][vc_column_text]Cleaning service for the following:

  • Your private housekeeper goes away and you need to find cover
  • You live in a block of flats and require communal cleaning of the entrance ways
  • You have a short term let and require cleaning at different intervals
  • You have an office space or nursery that needs cleaning
  • Your noticing that your home just needs a deeper clean rather than the surface clean you’ve been doing.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if something gets broken when my home is cleaned?” title_tag=”h4″][vc_column_text]We treat your home with the utmost care. But if something is damaged or broken the housekeeper  will leave a note or call then, then they will contact the office team. Our cleaners are insured, however we have an excess on the policy of £100.00, so clients are responsible for the first £100.

We will make every effort to have the item replaced if it cannot be repaired and any claims over the amount of £250 will be processed by our Insurers.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if something gets broken when my home is being cleaned by my housekeeper?” title_tag=”h4″][vc_column_text]Your housekeeper will report any damage she causes to you and to Mmm. Each claim is treated individually however we have an excess on our policy of £100 for minor damage and £250 for serious damage. If a claim is of a serious nature and is processed through our insurance company Mmm will pay the £250 excess.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if my housekeeper breaks something that is under the excess?” title_tag=”h4″][vc_column_text]You can request the housekeeper contribute to replacing the item. Mmm will not pay out for minor damages below the value of £100.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if I do not want cleaning to be done while I am away on holiday?” title_tag=”h4″][vc_column_text]Inform your housekeeper of when you are away, they may suggest that some areas of the home have not been deep cleaned for a long time such as kitchen cupboards which she could do whilst you are away.  If you prefer her not to clean for you then let her know, she will then contact the office for any cover work she may want.

It is ideal to provide them with seven working days notice, but no less than two working days notice.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if I do not want cleaning done while I am away on holiday?” title_tag=”h4″][vc_column_text]Inform your housekeeper of when you are away, they may suggest that some areas of the home have not been deep cleaned for a long time such as kitchen cupbaords, top of furniture etc which could be done whilst you are away. If you prefer a housekeeper not to clean for you then let her know, she will contact the office for any cover work she may want not to loose the income. It is ideal to provide them with a week’s or more notice, but no less than two working days notice.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What if I am not happy about the level of cleaning received?” title_tag=”h4″][vc_column_text]Please contact the office within 24 hrs of inspecting your property after the clean has been completed and we will find the best solution for you.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What happens when the carpets, windows, mattresses and ovens need cleaning? Is it better to use different companies?” title_tag=”h4″][vc_column_text]A good standard with one provider is better as it is more cost effective and we apply incremental discounts, so a long term client always benefits more than someone who just uses us once.

  • A regular services operator gets to know you and your home well and look for seasonal adjustments in their cleaning.
  • A regular cleaning schedule can be created to match your exact requirements.
  • Saves you time in researching which company to use for other home services.
  • Mmmarvellous will remind you when your next clean is due.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What happens to my spare key when my housekeeper goes on holiday?” title_tag=”h4″][vc_column_text]If you have not requested any cleaning to be done then we ask the housekeeper to return all keys in their possession to the office for safe keeping whilst they are away.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What happens if there is damage to my property whilst they are working there?” title_tag=”h4″][vc_column_text]CCS cleaning have their own insurance cover & public liability to cover any damage that may occur. With their experience and using the most up to date equipment we are confident that you are in good hands.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What happens if the window or carpet operators cause damage whilst working in my home?” title_tag=”h4″][vc_column_text]Both companies have their own insurance to cover any damage that occurs whilst working at your home. Any claims will be dealt with by them personally.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What happens if the window or carpet operators cause damage whilst working in my home?” title_tag=”h4″][vc_column_text]Both companies have their own insurance to cover any damage that occurs whilst working at your home. Any claims will be dealt with by them personally.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” What’s the hourly rate for domestic cleaning?” title_tag=”h4″][vc_column_text]The hourly rate depends on your postcode, the range is between £ 12.60 £ 13.60. The rate is then divided into two payments, one direct to the housekeeper after each visit and then a monthly management fee payable to the company.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” When can ad-hoc cleaning be booked?” title_tag=”h4″][vc_column_text]We normally require 5-7 working days to arrange the cleaning, however it may take less time, providing we have someone available.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” When is ad-hoc service useful?” title_tag=”h4″][vc_column_text]Ad-hoc/one off service can be used whenever convenient for you. First of all, it saves your time. It may be useful for customers who travel frequently or someone whose work arrangements or other personal circumstances vary a lot therefore not convenient to have a regular service. It is also useful when planing a budget. Anyone who is planing a party, expecting guests or just simply want a thorough/deep clean in the house but do not have time or simply do not want to do cleaning themselves, an ad-hoc cleaning may be very handy. it may be a great help for those who run short lets and need cleaning just on temporary basis or whenever requested. No matter the occasion we can help.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Which level of service should I expect?” title_tag=”h4″][vc_column_text]

  • A high standard of overall cleaning and customer service.
  • Where you, your family and your home are treated with care and respect.
  • Where the cleaning tasks are agreed.
  • Communicate regularly and as and when required.
  • A quality service at a reasonable price.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Who carries out the service for Mmm?” title_tag=”h4″][vc_column_text]In December 2018 Paul and Ben who own BLC cleaning became our recommended partners for these services. They have been in the business for many years and earned a solid reputation of someone who cares, respects and delivers.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Why do people need to have regular cleans?” title_tag=”h4″][vc_column_text]Regular cleans are cost effective.

  • Cleans that take place at monthly or longer intervals or a spring clean involve much more work and as such are priced at a higher cost than a regular clean.
  • Regular cleans keep your house clean and organised too.
  • Certain areas of the home require weekly or twice a week cleaning, such as bathrooms & kitchens.
  • Regular cleans keep on top of your home on a rotational basis, keeping your home, windows, carpets, beds, furniture and furnishings clean throughout the year.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Why is the management fee for regular cleaning paid by standing order and not direct debit?” title_tag=”h4″][vc_column_text]There are no bank charges or costs involved in running this type of payment as it’s a set amount automatically coming out of your account. Should we run a direct debit system it would increase our costs in personnel to administer the transactions and a bank charge of 40p per transaction. These additional costs would have to be passed back to the client, increasing our fees.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Why should I have a regular clean?” title_tag=”h4″][vc_column_text]Cleans that take place at irregular intervals or a spring/deep cleans involve much more work and as such are priced at a higher cost than a regular clean.

  • Provides you with a cleaner and healthier environment regularly.
  • Saves you time
  • Improves your home apperance and prolongs the life of your furniture/finishings
  • Regular cleans keep on top of your home on a rotational basis, keeping your home, windows, carpets, beds, furniture and furnishings clean throughout the year.

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will be housekeeper clean on bank holidays, if that is her usual cleaning day?” title_tag=”h4″][vc_column_text]Please discuss this with your assigned housekeeper. They will normally move the clean to another day that week. If they don’t have the availability then you can contact Mmmarvellous make alternative arrangements.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will I have the same cleaner every week?” title_tag=”h4″][vc_column_text]Yes, you will have the same person assigned to your cleaning, however when they are on holiday or sick we can arrange alternative cleaning cover.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will I meet the housekeeper you assign to me?” title_tag=”h4″][vc_column_text]Yes, we prefer that you meet them before they start cleaning for you so you are confident in handing over your keys if needed. It’s a good opportunity to meet a person who will be cleaning for you so you can show them around your home .This gives them a good understanding of all your requirements.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will my assigned housekeeper clean whislt I’m out?” title_tag=”h4″][vc_column_text]Yes sure, if you would like that. We are confident in our recruitment process that we can trust our housekeepers to be responsible with keys to their clients homes.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will my housekeeper be ok with my pets?” title_tag=”h4″][vc_column_text]During our interiew process we discuss allergies and pet phobias to ensure which animals they would be ok working around. We will not allocate someone who is scared/allergic to dogs/cats other pets if you have them.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=” Will my housekeeper wash up dishes or load and empty the dishwasher or change the bed linen?” title_tag=”h4″][vc_column_text]That is entirely up to you and the time that’s been alloted them to complete all the required jobs.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”Are there minimum hours for ad-hoc service?” title_tag=”h4″][vc_column_text]Yes, we require a minimum of 3 hours per visit for ad-hoc cleaning[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”Am I charged the full quoted amount even if it doesn’t take that long to clean my house?” title_tag=”h4″][vc_column_text]No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.[/vc_column_text][/qodef_accordion_tab][/qodef_accordion][/vc_column][/vc_row]